Dell Optiplex SFF 3020 Core i5 2.90Ghz – 4Th Gen

🚚 Shipping Policy

At Icon Computers, we aim to deliver your order quickly and safely across India.

• Order Processing Time: 1–2 working days
• Dispatch Time: 1–2 working days after processing
• Delivery Time: 3–8 working days depending on location
• Express Delivery: Available (2–5 working days)

We ship through trusted courier partners like Delhivery, Bluedart, DTDC, Xpressbees and others for safe delivery. :contentReference[oaicite:0]{index=0}

For urgent delivery, you can contact us on call or WhatsApp.

🔁 Return, Replacement & Refund Policy

Your satisfaction is important to us. We offer replacement or refund under the following conditions:

• Product is damaged in transit
• Product is defective or not working
• Product is not as described

📌 Important Conditions

• Issue must be reported within 24 hours of delivery
• Images or proof are required for any claim. An uncut unboxing video is mandatory, clearly showing the tracking label and order details. Claims without proper video proof will not be accepted.
• Product must be returned in original condition

🔄 Replacement Process

• Replacement will be arranged after receiving the product
• If the same product is not available, a similar product will be provided
• Replacement is shipped within 2 working days after inspection

💰 Refund Policy

• Refund will be processed if replacement is not preferred
• Refund is initiated within 7 working days after product inspection
• Refund is credited to original payment method

❌ Order Cancellation

• Before Dispatch: Full refund (payment gateway charges may apply)
• After Dispatch: Two-way shipping charges will be deducted

🚫 Non-Acceptance of Order (RTO Cases)

If a customer refuses to accept the order after it has been shipped, or the order is returned due to non-availability, incorrect address, or any other customer-related reason, the following terms will apply:

• Advance payment made for the order will not be refunded
• Shipping and handling charges (both forward and return) will be deducted
• Such orders will be treated as Return to Origin (RTO)

We request customers to ensure availability and correct delivery details to avoid such situations.

📞 Contact Us

Email: contact@iconcomputers.in
Phone: 9910002716
WhatsApp: 9810002716