Refurbished / Used Product:
We offer a 30 Days Window (From Delivery Date) to our valued customers to replace a product under the following three events and receive a replacement.
If We Deliver:
- Defective/Dead Product
- Damaged Product (Physically Damaged-Broken)
- Not Working
Wrong and Damaged product must be reported within 24 hours Through email on email@example.com from the delivery date accompanied with images of the product & product box.
We process a refund for your order only if we are not able to arrange a replacement. We process refunds and replacements when we receive your goods completely unused and accompanied with all the accessories.
All return requests are either handled by our customer service through Call, email or web form (https://iconcomputers.in/contact-us) available on our site. Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup date and time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charges would be reimbursed. The courier charges eligible for reimbursement are up to Rs. 0-800 only depending on product, intimation before shipping on firstname.lastname@example.org.
After examine the product the maximum time we take for replacements 2-3 Days or refunds is 7 (Seven) to 10 (Ten) working days.
You can contact us:
by email at email@example.com
Note: When contacting us you must quote your Web Order Number that you received when placing the original order.
Advance amount not refundable ones order shipped (Applicable for COD advance payment).